Change
Why is Human Implications of Technological change analysis useful in evaluating a change management plan?
Even if a proposed organizational change, on its surface, seems to purely relate to the organization's technology and technological procedures, the technological apparatus must still be implemented and thus understood by the organization's all-too human staff. It is critical to understand the skill levels of the personnel when introducing, for example, an upgrade to an existing computer system. Although the reformed system may speed things up in theory, in the short-term there will be an initial rocky period while the staff get used to the new system. This must be budgeted for, in terms of adjustment time and training, and knowledge of the staff's level of competence and comfort with computers -- a budgeting accomplished only through an initial Human Implications of Technological Change analysis.
Secondly, when evaluating altering the company's product to incorporate new technology, the response of the customers to the new change must be considered. Not all populations eagerly embrace or understand change. The change must be sold to the customers in a way that is psychologically compelling, and technological change does not always 'sell itself,' unless it is explained.
Human psychological responses to technology vary. Some persons are instinctively receptive to technology and technological change, while others are resistant to the prospect of innovation. Initially, a technological change is usually viewed solely in terms of its physical components, as if it will be perfectly adopted. However, unless persons can be convinced of its improving aspects upon their daily lives, the full realization of the benefits of the change will be impossible. Additionally, if the technological change is enforced, for example, if a company must adopt a new technology because everyone else in its industry must do so, even if its organizational leadership and management as well as its employees are not eager change their ways, additional time, training, and motivation must be included in the change plan. Thus, it is necessary to 'audit' the human implications of a change in the form of a Human Implications of Technological change analysis to gain a real sense of how change will affect the organization.
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