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Change Management Questionnaire Term Paper

Change Management Describe at least three internal and external drivers of change for the organization in this simulation.

Internally, organizational changes are driven by three external pressures, as defined by Lewin's along the three-stage model of unfreezing, changing and refreezing employee behaviors. Motivating people during each of these change stages reinforces the acquired behaviors. Unfreezing involves the motivational factor of persuading people to replace the old behaviors and attitude with the preferred behaviors and attitudes by demonstrating the need for change by infusing employees with the knowledge and the confidence that the new behaviors and attitudes are needed to cope with external pressures. (Kreitner and Kinicki, 2004). Then, refreezing means the new behavior and attitude become integrated into the normal standard operating procedures of the organization. Then, the external pressures of positive reinforcement, modeling and coaching should be used to encourage the desired behaviors...

'Change and constancy are relative concepts; group life is never without change, merely differences in the amount and type of change exist' (Burnes, 2004) Internally, changing behavior involves instilling current employees with new data, behavioral models and new concepts to make them willing to change.
The organization in question was in a continuous state of adaptation, but because of a stagnant system integration market, the CEO of Synergetic Solutions had to integrate and design new complex network systems that demanded that the organization invest in new training and certification for the top engineers. This change generated an increase in revenue that equated to 20% of the company's revenue. The desire to maintained skilled employees convinced the CEO to take action by unfreezing existing behaviors an offering incentives for competency growth and including variable pay packages. This additionally motivated the employees and retained the most qualified engineers within the…

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To implement the above change strategy in response to pressures, the CEO had to weight he current personnel needs, the changing needs of the external environment, the internal demands of the corporate hierarchical structures, and the emotional and economic demands of the employees.

What kinds of resistance might the leader expect to see? Identify and explain at least five of these. What strategies might you employ to manage each of these areas of resistance?

According to Kreitner and Kinicki, "Resistance to change is an emotional/behavioral response to the real or imagined threats to an established work routine." (Kreitner and Kinicki, 2004). Of the authors' ten reasons employees resist change, five reasons that were of particular impact in the scenario were: surprises and fear of the unknown, as when innovative or radically different changes are introduced without warnings, and the natural emotion/tendency for employees is to become fearful. To prevent the spread of invalid rumors, managers must develop communication plans to minimize employees' emotions of fear of the unknown. Secondly, a climate of mistrust can arise when change comes under pretense and deception and employees come to distrust their managers. In an effort to prevent such an undesirable climate of secrecy managers must honestly discussing coming changes. Thirdly, intimidating changes can cause employee to doubt their capabilities. To
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