Verified Document

Change Management- Human Resource Looking Research Proposal

The consultant's proposed solution was second-order change, a kind of solution that was applied to employee turnover because it provides a remedy to a problem that seemed to be inherently problematic and systematically impossible to resolve given the current situation of the hospitality industry. By allowing Gunter look into the problem through a different perspective, that is, by looking at turnover as simply a reality and not a problem, he realized that there is no need to solve it, but only to capitalize on it. That is, highlight Green Mountain as a premiere training resort for aspiring hospitality managers, and make this asset work for the resort to hire competent employees that will make Green Mountain resort profitable and eventually, a first-class resort. The above-mentioned images of change managers allowed Gunter and the consultant to integrate these images and help Green Mountain resort get back on track and not suffer despite the inevitable high rate of employee turnover. Because of the reality that turnover cannot be solved, the consultant realized that turnover must be looked at as a reality and not a problem, and must be looked at from a different perspective. Gunter, in turn, utilized learning from the consultant and hospitality literature to resolve the dilemma he was experiencing in his human resource pool in the resort.

A potential change manager image that can be used...

In coaching, "change managers are able to intentionally shape the organization's capabilities in particular way...rather than dictating the exact state...the coach relies upon building in the right set of values, skills, and "drills" that are deemed to be the best ones" (31). Through coaching, turnover can be resolved by creating a "team culture" in the resort, wherein the coach-manager makes his/her employees feel that they also have a stake in making the resort first-class and profitable -- hence, employees will provide service to clients as if these clients were their own.
The statement, "if we only draw upon one particular frame, then this will take us away from thinking about what is going on from an alternative perspective" reflects the case's supposed problem of turnover. Changing perspective allowed Gunter and the consultant to look at employee turnover as a reality that must be recognized rather than solved. Since solving turnover is virtually impossible given the current hospitality setting, recognition of turnover as the norm for the resort allowed management to use this 'problem' as leverage, and position the resort as an ideal venue for hospitality management training, making it a much-coveted place to work for, allowing Gunter to choose competent employees and have a staff that would make the resort a first-class vacation spot for its clients.

Cite this Document:
Copy Bibliography Citation

Related Documents

Managing Human Resources Change and Conflict Are
Words: 2759 Length: 8 Document Type: Essay

Managing Human Resources Change and conflict are some of the manager's current challenges. This thesis tries to inquire into the change processes and managers response to conflicts that arise as a result of change resistance. The manifestation of conflict and the impact of conflict are also discussed. The thesis also looks into the different theories formulated to explain change process and their relationship to conflict management. Also covered is the way

Change Management in Public Organizations Change Management
Words: 6173 Length: 20 Document Type: Essay

Change Management in Public Organizations Change management involves an organization moving through adjustments to bring it into a different point in its development (Anderson & Anderson, 2001). Companies are almost always changing and growing, but when change management is involved these changes are calculated and they take place in a planned way. The goal is to move the company forward so that it can continue to grow and develop with the

Project Management Human Resource Training
Words: 967 Length: 3 Document Type: Research Paper

The defining of individualized scaffolding or customized learning programs must be in the context of a curriculum broad enough to encompass the roles of project manager, business analyst and contract manager however if it is to be effective, as is shown in the DMH program (Damare, 2008). By having a unified curriculum, the weakest areas of project management can quickly to dealt with an improved as well. This specific

Human Resource in Aviation Industry
Words: 1821 Length: 6 Document Type: Term Paper

Human Resource in Aviation Industry Human resources are a set of individuals who make the workforce of an economy. Human capital is a term related to human resources, but to a narrow scope, the term relates to knowledge and skills of a worker. Human resource represents people, Labor, Manpower or talent. Companies view employees as assets, whose actions and skills add value to the organizations. Firms need to practice effective human

Human Resource Management Using the Example of
Words: 2063 Length: 7 Document Type: Essay

Human Resource Management Using the example of Google, evaluate whether the following HR practices/policies is strategic or not. Does this HR practice help the organization to achieve its goals and objectives? In this paper, we are going to be looking at the impact of different policies and procedures on Google. This will be accomplished by studying the strategies that they are using to attract and retain employees. Once this takes place, is

Human Resource Management and Development
Words: 2157 Length: 6 Document Type: Essay

In other words, the HR department is currently seen as primarily a staffing function, there to provide advice and fulfill personnel functions. Recently, however, your board of directors has asked you to inform them as to what strategic human resource management is all about and how you see your HR department (and its functions and subsequent activities) transforming to such a new role as a strategic partner. Your company

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now