The consultant's proposed solution was second-order change, a kind of solution that was applied to employee turnover because it provides a remedy to a problem that seemed to be inherently problematic and systematically impossible to resolve given the current situation of the hospitality industry. By allowing Gunter look into the problem through a different perspective, that is, by looking at turnover as simply a reality and not a problem, he realized that there is no need to solve it, but only to capitalize on it. That is, highlight Green Mountain as a premiere training resort for aspiring hospitality managers, and make this asset work for the resort to hire competent employees that will make Green Mountain resort profitable and eventually, a first-class resort.
The above-mentioned images of change managers allowed Gunter and the consultant to integrate these images and help Green Mountain resort get back on track and not suffer despite the inevitable high rate of employee turnover. Because of the reality that turnover cannot be solved, the consultant realized that turnover must be looked at as a reality and not a problem, and must be looked at from a different perspective. Gunter, in turn, utilized learning from the consultant and hospitality literature to resolve the dilemma he was experiencing in his human resource pool in the resort.
A potential change manager image that can be used...
Managing Human Resources Change and conflict are some of the manager's current challenges. This thesis tries to inquire into the change processes and managers response to conflicts that arise as a result of change resistance. The manifestation of conflict and the impact of conflict are also discussed. The thesis also looks into the different theories formulated to explain change process and their relationship to conflict management. Also covered is the way
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The defining of individualized scaffolding or customized learning programs must be in the context of a curriculum broad enough to encompass the roles of project manager, business analyst and contract manager however if it is to be effective, as is shown in the DMH program (Damare, 2008). By having a unified curriculum, the weakest areas of project management can quickly to dealt with an improved as well. This specific
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