The academic requirement for a person to become a hotel manager is a mixture of three to six months training and/or experience in the field (Zupek, 2007).
However, academic qualifications are not the only requirements for hotel clerks since there are personality traits and characteristics that the individual should possess. Some of the major characteristics for the individual include the ability to provide instant and excellent customer service, computer literacy skills, and mathematical capabilities.
Concierge:
The job responsibilities and duties of concierge is to assist guests arriving at a hotel with almost everything including making restaurant reservations, obtaining tickets for special events, travel arrangements, and tours to various places. Therefore, it can be concluded that the main role of concierges is to arrange for basic personal and special services for guests. In order for an individual to work as a concierge, he/she needs a short-term on-the-job training. This is coupled by some necessary traits or characteristics including the need for a concierge to be pleasant, calm, friendly, discreet, and responsive. This individual is also required to have a deep and sincere desire to help the hotel guests through the provision of excellent customer service.
Outline of Career Paths:
The hotel general manager is one of the first-level manager positions that are filled through various ways including the promotion of existing staff. However, in the recent years hotels...
Hospitality Industry: The Lodging Segment The Lodging Segment of the Hospitality Industry The lodging segment of the hospitality industry covers organizations that provide bed and rest services for people at night. They could be anything from a fancy hotel to a youth hostel, a campground or a highway side motel. A typical lodging organization has four primary departments: the rooms department, food and beverage, the sales and marketing department, and the human
Hospitality Industry: Segments Segments: Hospitality Industry Segments in the Hospitality Industry The hospitality industry is a multi-billion dollar, complex industry covering a wide range of jobs, economic brackets, activities, and locations. It comprises of five major segments: lodging, food service, tourism, meeting and event planning, and the cruise line industry. These five segments and the employment prospects that they offer hospitality graduates have been discussed in the subsequent subsections. We begin with the
" (2000) There are other factors associated with change that enhance the ability for the independent hotels to compete as there is a segment of customers with the desire to discover for themselves what best satisfies their taste. The independent hotels offer guests "the option of maintaining their differentiation while affiliating with 'soft' brands, which reflect a defined product and offer similar service support as franchisers or chains." (Swig, 2000)
The author notes that this is one way to improve training for some 18,000 people at 1,800 locations with only 11 trainers, using nteractive web-based training, including instructor-led segments, to teach reservation operations, house-keeping duties, supervision, and even specific skills such as dealing with surly guests. Included in these packages are products to help deliver interactive audio and video to virtual classrooms and also to manage enrollment, self-paced learning,
The answers offered by the high profit seekers as stakeholders is to take advantage of the immigrant, by demanding high work hours, and even in some cases taking advantage of the individual's low level of knowledge about the rights and responsibilities of the employee and the employer, denying overtime pay, when earned, unauthorized deductions from pay, even things as simple as demanding less "ethnic" hairstyles from employees to the
The significance of career training programs i.e. formal and non-formal educational measures help in quality development of personnel and promoting the achievement of career goals and objectives as well as success in the field. Conclusion: The hospitality and hotel management industry provides numerous opportunities for individual development and success. Notably, success in this industry depends on the formal and informal career training and educational programs that an individual receives. These programs
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