Castle Restaurants Business Plan -- Stage III
Castle's Family Restaurant Business Plan: Stage III
Item
Company Review
Business Analysis
HRIS Type/Comparison
HRIS Recommendation
Steven Covey has proved to be the catalyst for many a job redesign (Covey, et al., 1994). Covey's emphasis on focusing on important tasks has contributed to the ability of operations managers to critically assess how they spend their time and energy, as well as shedding light on how those supervised by operations managers spend their time and energy (Covey, et al. 1994). Castle Restaurants has taken a hard look at how the chain can continue to grow market share and remain competitive in the current market.
A healthy number of our competitors in the restaurant sector, such as Darden Restaurants, Olive Garden, Red Lobster, and Longhorn Steakhouse, are posting earnings ahead of analyst expectations. But Castle Restaurants are mindful that those earnings were are down from one year ago, and that we must take up a new initiative to differentiate ourselves from the competition and identify ways to add value for our customers.
The research we completed indicates that job redesigns must inevitably take place and that the position that promises the most overall corporate gain is that of the operations manager. In order to provide the space for the operations manager at Castle Restaurants to perform his work more strategically, the company will convert many of the manual tasks now being performed by the operations manager to a web-based environment. Human resource tasks will be completed using a digital platform that has achieved the industry's highest ratings and has been installed more times than any of its competitors.
Introduction
Operations management has undergone a shift in the last few decades, moving from primarily manual tasks to an increasing percentage of the work related to human resources being performed online in digital environments and an ever growing base of support through digital automation and database integration. Contemporary job redesign of operations management positions requires a comprehensive and deep analysis of the tasks, duties, and responsibilities in light of a multi-stage conversion to digital platforms. The business plan for Castle Family Restaurants provides an outline of the research conducted to select appropriate HRIS and HRMS platforms for a conversion of operations management. This conversion is a necessary step toward ensuring that Castle Family Restaurants be positioned to grow market share and increase revenue in this competitive market. The business plan details market considerations, fundamental research designed to assess operations management tasks and to identify vendors offering products that are a good match to the job redesign plan, to provide detailed support for vendor choice, and -- finally -- explicitly identify anticipated benefits of the conversion as outlined in the business plan.
Company Review
The chain restaurant business falls under the industry sector category of In the present market, company issue and challenges have been compounded enabling investors to see beyond cyclicality (Yahoo! Finance, 2011). Structural weaknesses in the sector have been underscored by cyclicality, however, and management teams are focused on making corrections (Yahoo! Finance, 2011). Restaurants have focused on expansion, often over-expanding, growth of high expenses, and issues with their less developed infrastructures and system (Yahoo! Finance, 2011). The restaurant sector is highly differentiated, making it incumbent on restaurant chains to signal their differentiation and identify value for customers (Yahoo! Finance, 2011).
In order to combat the cyclical headwinds, restaurants are taking a hard look at their infrastructure and service systems (Yahoo! Finance, 2011). For instance, the trend is toward team service at the front end in which waiters are given more leeway to personalize service and are assuming more responsibility for their patrons at their tables (Yahoo! Finance, 2011). Operations managers are investigating incentives to be sure that the new approaches are made more salient to wait staff and serving staff (Yahoo! Finance, 2011). The goals are to provide better compensation and better service -- which is likely to result in increased and better tipping, as well as ensuring a good rate of table turn (Yahoo! Finance, 2011). In some restaurants, these new approaches to team service are resulting in removal of bussers, and their associated expense (Yahoo! Finance, 2011). Across the board, restaurants are exploring these new configurations that result in loss of labor at both the front and back ends -- in the kitchen and prep work (Yahoo! Finance, 2011). What this means for operations management is that competition for really good employees is up, and that translates into increased time spent on human resource tasks and activities by operations management (Yahoo! Finance, 2011).
Restaurant chains like Darden Restaurants,...
Human Resources Technology Castle's Family Restaurant Business Plan: Stage III Item This section should be written last. It provides the reader with an overview of your business plan. This section includes a brief description of the business, the goal of your business plan, your customer's market/clientele, their current "like" competition, and current business operations, and potential fiscal plan (fiscal plan may be assumed based on current manual process compared to pricing of automation). Introduction
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