Verified Document

Business Information Systems The Three Essay

Executive Management

The need for information that is strategic in scope, meaning its implications on the long-term performance of the company, is critical. The information needs of executives are significantly different from any other department in that they must be able to see across all functional areas yet also synthesize or process the information from a functional standpoint as well. Due to all of these factors, the need for an executive information system is critical, especially in those industries that have rapidly changing product lifecycles and razor-thin gross margins (Reimann, Schilke, Thomas, 2010). There is also the need executives have to quickly determining cause-and-effect of their strategies. An executive information system needs to be capable of creating and reporting in real-time the implications of strategies with metrics and key performance indicators (KPIs) as well. When an organization has the ability to see the results of their strategies quickly, the coordination of CRM, customer service, product development, product management, product marketing and many other functional areas integrate together much more effectively than would otherwise be the case (Reimann, Schilke, Thomas, 2010).

Conclusion

The role of sales and marketing, customer service and executive management all combine to create the competitive advantages companies rely on for attracting and keeping customers. Instead of seeing a company as a silo, which the functional definitions...

The successful use of these applications can create even greater levels of performance through information collaboration and greater levels of interprocess integration -- which all translates into goals being accomplishable at a much greater rate.
References

Andreas Andronikidis, Andreas C. Georgiou, Katerina Gotzamani, & Konstantina Kamvysi. (2009). The application of quality function deployment in service quality management. TQM Journal, 21(4), 319-333.

Terrance Casey. (2004). Automation, Self-Service, and Analytics: Improve the Customer Relationship. American Water Works Association. Journal, 96(8), 34. Retrieved August 15, 2010, from ABI/INFORM Trade & Industry. (Document ID: 691484961).

Chang, W., Park, J., & Chaiy, S. (2010). How does CRM technology transform into organizational performance? A mediating role of marketing capability. Journal of Business Research, 63(8), 849.

Reimann, M., Schilke, O., & Thomas, J.. (2010). Customer relationship management and firm performance: the mediating role of business strategy. Academy of Marketing Science. Journal, 38(3), 326.

Seah, M., Hsieh, M., & Weng, P. (2010). A case analysis of Savecom: The role of indigenous leadership in implementing a business intelligence system. International…

Sources used in this document:
References

Andreas Andronikidis, Andreas C. Georgiou, Katerina Gotzamani, & Konstantina Kamvysi. (2009). The application of quality function deployment in service quality management. TQM Journal, 21(4), 319-333.

Terrance Casey. (2004). Automation, Self-Service, and Analytics: Improve the Customer Relationship. American Water Works Association. Journal, 96(8), 34. Retrieved August 15, 2010, from ABI/INFORM Trade & Industry. (Document ID: 691484961).

Chang, W., Park, J., & Chaiy, S. (2010). How does CRM technology transform into organizational performance? A mediating role of marketing capability. Journal of Business Research, 63(8), 849.

Reimann, M., Schilke, O., & Thomas, J.. (2010). Customer relationship management and firm performance: the mediating role of business strategy. Academy of Marketing Science. Journal, 38(3), 326.
Cite this Document:
Copy Bibliography Citation

Related Documents

Business Information System Air Asia: Business Information
Words: 616 Length: 2 Document Type: Essay

Business Information System Air Asia: Business Information System The airline industry throughout the world now has become a competitive business especially with the never-ending increase in aircraft fuel. Different airline companies are finding different ways of attracting customers via several marketing initiatives. In Malaysia, AirAsia, founded in the mid-1990s, offered no frills budget fares with the marketing theme "Every One Can Fly. (AirAsia 2011)" This Malaysian airline company has captured the market

Business Information Systems
Words: 2470 Length: 9 Document Type: Term Paper

Business Information Systems Advantages Internet Electronic Commerce The Internet has much to offer companies like FedEx and UPS. More and more businesses like FedEx and UPS are realizing the long-term advantages and benefits they stand to gain from engaging in electronic commerce. For one companies like these can handle scheduling, shipping and tracking all using the World Wide Web. E-commerce offers businesses several unique advantage, none the least of which is the

Business Information Systems Intuit Case
Words: 1509 Length: 5 Document Type: Thesis

For a product configuration system to be effective it must be able to submit orders directly into production while at the same time being able to determine what the Available-To-Promise (ATP) ship dates are (Mendelson, Parlakturk, 2008). Instead of just giving the standard four to six weeks I'd also integrate the product configuration systems to supply chain systems to ensure that accurate Available-To-Promise (ATP) dates (Gunasekaran, Ngai, 2009). I'd

Business Information Systems
Words: 7823 Length: 20 Document Type: Term Paper

Business Information Systems What is a Business Information System? A program involving a business information system would prepare the person who is studying the intricacies of the process to be able to oversee the efficient and proper manner in which to use computer hardware and software systems. The individual who has completed the training process in a business information system would be able to work as a computer programmer, or a

Business Information Systems Morae Software: Who Produces
Words: 580 Length: 2 Document Type: Essay

Business Information Systems Morae software: Who produces it? What is its purpose in terms of systems development? What are some examples of the type of information it captures? How could a company use this information? TechSmith is a leading provider of screen capture and recording software who has successfully transition into a variety of products based in their core strengths in this area. Their Morae software suite is based on three components

Business-Information Systems Business - Information Systems Qualities...
Words: 1071 Length: 4 Document Type: Case Study

Business-Information Systems Business - Information Systems Qualities that Jim should Possesses to be a Successful Project Manager Essential skills are very critical to be successful in project management functions. To be a successful project manager, Jim must possess the following qualities: First, Jim must possess interpersonal, technical and managerial skills, which would assist him to determine the size, scope as well as the project's resources requirements. Moreover, Jim must be able to design a

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now