Crisis Management: Hostage Scenario
The primary issue determining whether or not a crisis situation is a hostage scenario is whether human lives are at stake (McMains & Mullins, 2010, p.12). Bradley has taken a total of 11 hostages: his wife Susan, her professor whom Bradley believes is her lover, and nine other students. Bradley has not made an explicit threat to their lives, but he has weapons with him, is not allowing the hostages to leave, and is clearly in a highly emotional state. While it is a hostage scenario, it is not what one considers a true hostage scenario. In those scenarios, the hostage has no value to the hostage taker (McMains & Mullins, 2010, p.13). Susan is Bradley's wife; therefore, she has value to him. Moreover, the professor has some value to Bradley; as Susan's suspected lover, he is not interchangeable with other hostages. Therefore, this scenario qualifies as a family violence hostage scenario. The fact that Bradley has taken nine additional hostages complicates the scenario; one would presume that the nine fellow students are pure hostages because they have no relationship to Bradley. Therefore, as a negotiator, I might approach the release of the other students differently than I would the release of his wife and the professor. I might also assess the risk to the other students as being lower than the risk to the professor.
When dealing with a hostage crisis, it is important to determine what stage of crisis is occurring. According to McMains and Mullins, Crises happen in stages (2010, p.25). Bradley is holding the people hostage, behaving in an erratic and volatile manner, and is not willing to speak with the negotiator. As a result, he is considered to be in the crisis stage of the crisis. During a crisis stage of a crisis, negotiators need to focus on establishing a relationship with the hostage-taker, which means that they should employ an accepting, caring, honest and patient attitude with Bradley in order to establish credibility (McMains & Mullins, 2010, p.26). They also need to create as safe of an environment for the hostages and the hostage takers as is possible, since many...
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