Best Practices - Airlines
Best Practices:
Airlines
When choosing an airline, it is important to know what you are paying for. For this reason, it is a smart idea to browse through an airline's "best practices" section in order to see just how well that company treats its patrons. Out of the five airlines examined for this exercise, for instance, all five had "best practices" listed clearly for the public, yet only American Airlines took the time to provide an easily-accessible, clear document that provided all details necessary to the public. This paper will summarize this document, and provide a context in which it ought to be analyzed, below.
Best practices are defined as methods, or techniques, that have shown results "superior to those achieved with other means," and which are, therefore, utilized as benchmarks.[footnoteRef:1] American Airlines provides its customers with a full page of details as...
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