Best Buy began its operations in 1966 by founder Richard M. Shulze. The company started its operations by a single radio shop called "The Sound of Music." By 1970, Sound of music was already successful and earning annual revenues exceeding one million dollars. The company was selling asa radio and Hi-Fi stereo and maintained a good status, until 1981 when a tornado hit one of the original stores. Tornodo damages its inventory. Inventory was sold from piles in the wrecked stores, it is known as the "Tornado sale," which became an annual event. Intrigued by the idea of selling things in a more non-traditional way, Shulze decided to change the company's name to Best Buy Co. And simply put product out on the shelf for customers to buy instead of behind a glass counter. This idea would find huge success and in a few decades time Best Buy Co. would become the electronics retail giant it is today.
Best buy is presently the number one seller of consumer electronics in the United States and is quickly becoming the leading electronics company in the world. Products sold by best buy range from home appliances to computers as well as other personal electronics and media products. The company's annual income reaches up to 45 billion USD (Yahoo finance, 2009). Presently, Best Buy is one of the few remaining consumer electronics retailers. Having lost its major competitor Circuit City in2009, Best Buy is now in competition with Wal-Mart and Target, both Department stores have competitive target section.
Organizational structure of Best Buy
Organizational structure of the organization is bit complex. The company consists of many sub-organizations like its Best Buy Mobile and Geek Squad divisions. Best Buy also works under a few different names in several countries, for instance in few parts of Canada Best Buy works as Future Shop. For the sake of this analysis we will focus on the basic Best Buy structure as well as the Best Buy Mobile and Geek Squad structures since these are often found in the same locations.
Best Buy is a perfect example of a network style of organization. At the base of the network is the store level employees, this comprises Best Buy sales staff as well as Best Buy Mobile sales, inventory associates and merchandising. Each employee is assigned a department and a department supervisor. The department supervisors typically act as the link between base level employees and management, though often base level employees will deal with store level management directly. Each department supervisor is under a sub-category which is headed by an assistant manager who operates under the general manager. This is the basic structure of a single Best Buy store organization. Best Buy mobile and Geek Squad staff often have to work with management at the store level but they technically are not under the command of a stores assistant or general manager. A stores management staff communicates with district management. District management is allotted with 20 stores to monitor. Best Buy Mobile and Geek squad have their own district staffs to answer to instead of the core Best Buy staff
Districts are allotted to regions, which are controlled by regional managers. There are over 40 regions in Best Buy's organizational structure.
The regional managers are in charge of these regions and answerable directly to corporate staff who work under the company executives. This led us to the top of our organizational structure with the CEO of the organization, and his board of executives. Best Buy mobile and Geek Squad have their own regional and corporate staffs that makes correspondence with the company executives. The company often makes a series of restructuring, most recently in early 2009 where they lay off some people in the store department. However, despite this restructuring the general organization always remains similar to the aforementioned model.
Leadership style in Best Buy
Best buy is sort of democratic leadership structure and it rewards good ideas from managers and low-level staff but one thing that affects leadership style...
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