In summary, the role of the balanced scorecard is to translate strategic goals and objectives into short-term, tactically achievable objectives. In measuring performance relative to KPIs on an individual level, many organizations seek to create meaningful contexts for employees to seek achievement in their jobs. When an employee or manager finds achievement in their work, the alignment of their efforts to achieving the measures of performance in the four perspectives mentioned becomes possible. In a sense a balanced scorecard is meant to provide direction and guidance to managers and subordinates over an extended period of time, ensuring the achievement of longer-term objectives.
References
Richard W. Beatty, Mark a Huselid, Craig Eric Schneier. (2003). New HR...
Balanced Scorecards: The Customer Service Perspective Balanced Scorecards The Customer Service Perspective Hyde Park Electronics, Futura Industries and Southern Gardens Citrus (SGC) all were able to transform their businesses using Balanced Scorecard (BSC) methodologies that aligned each of their respective businesses to customers so that value was consistently created and delivered, growing each business in the process. Each was able to quickly progress beyond using BSC frameworks as a means to track financial
CMBS overcomes resistance to change by concentrating on quantifying customer satisfaction by asking for ratings of each aspect of a system installation after it has been installed. This gives each member of the team a high level of ownership in the metrics being measured, and over time they improve as CMBS system integration teams become more attuned to the unmet needs of their customers purchasing systems. In this regard
BALANCED SCORED CARD & THE FINANCIAL PERSPECTIVE The Balanced Scorecard & the Financial Perspective CCRC (Cattaraugus County Rehabilitation Center) is a non-profit organization that focuses on the rehabilitation of disabled people in order to improve their quality of life. The organization also delivers the comprehensive services for disabled people to achieve maximum independence. Similar to the for-profit organizations that used balanced scored to maximize their revenues, the Center also attempted to use
In conclusion, these two books and their related concepts show how critical it is for a strategist to consider both the qualitative and quantitative aspects of a business model. There must be a balance of the tasks and vision ownership to the overall measured results of strategies as well. Both books together forma strong foundation for long-term planning that takes into account the need for change management at the executive
Wal-Mart) Integration - Causal Chains and Strategy Wal-Mart Integration - Causal Chains and Strategy Walmart's emergence as a global leader of mass merchandising and discount retailing is attributable to the company's continual pursuit of excellence in supply chain management, logistics, advanced reverse logistics processes and an exceptionally strong analytically-driven corporate culture. Walmart openly admits in their filings with the Securities and Exchange Commission (SEC) and in their annual reports that they
Improving the CRM Suite of Software Applications at SAP SAP AG (NYSE:SAP) is the worldwide leader in Enterprise Resource Planning (ERP) and one of the top companies globally in Customer Relationship management (CRM) software as well. While their dominance in ERP is solid, with Gartner, a leading industry research firm reporting that SAP has 25% global market share today, it's global CRM market share trails Salesforce.com who is the worldwide leader
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now