Verified Document

Balanced Scorecard & Six Sigma Essay

Question 2

BSC has been criticized for being essentially backward-looking, and thus fails to set goals for the future that can truly push the organization forward. The contention that more than 70 per cent of Balance Scorecard implementations fail should be taken with something of a grain of 'salt' given that this may be due in part to faulty human processes, although a Six Sigma advocate might stress that reducing human error should be a goal of any performance management system, and this illustrates the failure of BSC.

The fundamental failure of BSC is in its lack of creativity -- its focus on financial performance encourages short-term 'tweaking' and a focus on quarterly or annual results, rather than upon long-term performance improvements. Although the approach has been reformed to give strategic advice, the focus on metrics and statistics can tend to deemphasize unexpected shifts in the environment, such as changes in technology or an increase or decrease in risk. A rapidly...

Given that "a typical scorecard may take five or six months to implement. An additional number of months may be needed to fine tune the structure," and "total development time is often one year or longer" consider how many scorecards had to be discarded after the impact of the current credit crisis and recession (McKenzie, 1998). Of course, this was true of virtually all business plans and models, one could argue, but the highly detailed and unresponsive nature of the BSC planning process makes it particularly questionable in value for today's volatile strategic and financial environment.
Works Cited

What is the balanced scorecard? (2009). Balanced Scorecard. Retrieved August 11, 2009 at http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx

What is Six Sigma? (2009). Six Sigma. Retrieved August 11, 2009 at http://www.isixsigma.com/sixsigma/six_sigma.asp

Sources used in this document:
Works Cited

What is the balanced scorecard? (2009). Balanced Scorecard. Retrieved August 11, 2009 at http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx

What is Six Sigma? (2009). Six Sigma. Retrieved August 11, 2009 at http://www.isixsigma.com/sixsigma/six_sigma.asp
Cite this Document:
Copy Bibliography Citation

Related Documents

Balance Scorecard Applications in Healthcare Organizations Balanced...
Words: 12912 Length: 40 Document Type: Essay

Balance Scorecard Applications in Healthcare Organizations Balanced Scorecard The Learning & Growth Perspective The Business Process Perspective The Financial Perspective Strategy Mapping General Perspective of Performance Management Performance Planning Ongoing Performance Feedback Employee Input Performance Evaluation & Review Performance Management in Healthcare Organizations Healthcare Organization as Learning Organization Principles of Performance Management in Healthcare Organizations Performance Measurement & Evaluation Methods Used In Healthcare Organizations Setting Up Performance Management Systems Dimensions and Approaches to Performance Management in Health Care Taken From the British National Health Service Induction Programs Performance Monitoring Personal

Balanced Scorecard Evaluation the Voice of the
Words: 745 Length: 3 Document Type: Case Study

Balanced Scorecard Evaluation The Voice of the Employee focused on safety and poor employee relations. This falls under the Learning and Growth category of the balanced scorecard. It evaluates the correct level of expertise with each employee, employee turnover, job satisfaction, and training (McCarthy, 2008). The balanced scorecard measures the top down strategy of the company's mission statement and strategy (Kaplan, 2007). From the mission and strategy of USPS, the employees

Balanced Scorecard I Attaching a Case Study
Words: 954 Length: 3 Document Type: Case Study

Balanced Scorecard i attaching a case study answer question USING STRATEGY IMPLEMENTATION THEORY AND FRAMEWORK >>>Critically discuss benefits a balanced scorecard approach measuring monitoring performance, analyze BCom develop performance measures relate corporate goals. Balanced scorecard: How it can help Bcom plc The balanced scorecard approach The balanced scorecard approach was developed, as its name implies, to give businesses a more 'balanced' way of evaluating their strengths and weaknesses. It suggests that organizations view themselves

Lesson Plan Amp; Reflection I Didn't Know
Words: 857 Length: 3 Document Type: Essay

Lesson Plan Amp; Reflection I didn't know what state you are in so was unable to do state/district standards! Lesson Plan Age/Grade Range; Developmental Level(s): 7-8/2nd Grade; Below grade level Anticipated Lesson Duration: 45 Minutes Lesson Foundations Pre-assessment (including cognitive and noncognitive measures): All students are reading below grade level (5-7 months) as measured by standardized assessments and teacher observation Curricular Focus, Theme, or Subject Area: Reading: Fluency, word recognition, and comprehension State/District Standards: Learning Objectives: Students will develop

Branding New Service Dominant Logic
Words: 12522 Length: 50 Document Type: Dissertation

Branding in Service Markets Amp Aim And Objectives Themes for AMP Characteristics Composing Branding Concept Branding Evolution S-D Logic and Service Markets Branding Challenges in Service Markets Considerations for Effective Service Branding Categories and Themes Branding Theory Evolution S-D Logic and Service Markets Branding Challenges in Service Markets Considerations for Effective Service Branding Branding Concept Characteristics Characteristics Composing Branding Concept Sampling of Studies Reviewed Evolution of Branding Theory Evolution of Marketing Service-Brand-Relationship-Value Triangle Brand Identity, Position & Image Just as marketing increasingly influences most aspects of the consumer's lives, brands

Six Degrees of Separation Paul States "I
Words: 893 Length: 3 Document Type: Research Paper

Six Degrees of Separation Paul states "I believe the imagination is the passport we create to take us into the real world." He seems to say that the essence of identity lies in what we can imagine ourselves to be. At other times, identity in the play seems to be a performance we put on. Can it be both? what about the other characters- what is "true" identity for them? Identity

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now