One of the key benefits of web-based systems is cost reduction. Also, customer relationship is improved because it "enhances communication between the client and the support department by allowing clients to submit and track their trouble tickets (...) Additionally, these new applications also provide end users with numerous self-service tools, such as knowledge bases and discussion forums" (Chung, 2006).

Also, the web perspective would help the company to target other segments of customers, compared to traditional ones. The most important benefit is increasing customer satisfaction, since other long-term advantages derive from this.

Reference List

1. Costs. UofA Web Project Pricing structure (2005). University of Alberta. Retrieved October 6, 2007 at http://www.uofaweb.ualberta.ca/uofaweb/costs.html.

Ellis, Joe & Mauldin, Todd (2003). Learning in the Large Enterprise: Centralized vs. Decentralized. Retrieved October 6, 2007 at http://www.clomedia.com/content/templates/clo_feature.asp?articleid=128&zoneid=30.

Customer Relationship Management. 6 Steps from Customer Service. Team Technology. Retrieved October 6, 2007 at http://www.teamtechnology.co.uk/customerservice.html.
Tesler, Basil (2007). Outsourcing it Development: Advantages and Disadvantages. ITrends online. Retrieved October 6, 2007 at http://www.webspacestation.com/it-outsourcing-news/articles/outsourcing.html.

O'Brien, James (2006). Design: The Importance of Specification. Retrieved October 6, 2007 at http://www.wiliam.com.au/wiliam-blog/design-specification.

Graham, Paul (2001). The Other Road Ahead. Retrieved October 6, 2007 at http://www.paulgraham.com/road.html.

Chung, Duke (2006). Using a Web-based Solution for Competitive Advantage. DM Review online. Retrieved October 6, 2007 at http://www.dmreview.com/editorial/newsletter_article.cfm?nl=dmdirect&articleId=1057749&issue=20371.