Verified Document

Attitude Survey On Employee Satisfaction: Human Resource Management Essay

Human Resource Management: An Attitude Survey on Employee Satisfaction The dynamic nature of the current business environment has made human resource management a complex task. Very often, companies of all types and sizes strive to attract and retain quality employees in order to outperform competitors in their respective industries. According to Guarav (2012), employee satisfaction is one of the most critical aspects in ensuring long-term association of the employees and the organization. Gregory (2011) also states that a high rate of employee satisfaction translates to a lower turnover rate. Thus, every employer should make use of effective performance management tools and procedures and at the same time create a good working environment in order to keep the employees satisfied. An employee attitude survey is one such tool, and it is an essential component of human resource management (Knapp and Mujtaba, 2009). It helps the HR managers determine some of the reasons employees can become discouraged and unmotivated. This text presents an attitude survey aimed at assessing the level of job satisfaction among employees. It explains the purpose of the survey, the preliminary design issues and the instructions for administering and interpreting the survey.

The purpose of the survey

Statistics show that American workers hold an average of eight jobs throughout their careers Gregory, 2011). The high turnover rate can be attributed to employee dissatisfaction, which as an added cost to any organization particularly because even in economic downturns, employers have to invest huge sums of money recruiting and training new employees. Thus the employee satisfaction survey will provide useful information on how to retain employees to avoid extra costs. The survey will assess how satisfied the employees are with their jobs in terms of appreciation and recognition, discrimination, reward systems, levels of stress, opportunities for growth and communication within the organization.

Knapp and Mujtaba (2009) explain that in today's global and competitive work environment, employers have to pay keen attention to employee attitudes, opinions and suggestions. The authors further explain that the more they know about the feelings of the employees, the easier it will be to monitor their behavior and improve their performance. Thus the survey intends...

They explain effective ways of designing and administering surveys in all types of organizations. Information will be gathered through the use of questionnaires with questions that will focus on how the employees feel on various issues concerning their jobs. They will begin with a clear statement of the purpose and key areas covered. However, due to the diverse range of issues that may affect employee satisfaction, determining the topics that would be covered was a difficult task. The topics were narrowed down to four main categories namely: benefits and compensation, involvement and communication, diversity and company culture. Knapp and Mutjaba (2009) state that the way respondents are asked to answer questions should be accompanied by an appropriate way to report what they have to say. This made it difficult to design questions that had one thought, and to avoid biased phrases that may intimidate the employees. To correct this, both multiple and open ended questions were used, which avoid bias, enhance clarity and make it easy to interpret the results. The questions use a five point scale depending on whether the employees: strongly agree, agree, are neutral, disagree or strongly disagree with the statements provided.
Instructions for administering, scoring, and interpreting the survey

The head of departments will first communicate the need and importance of the survey to the employees. The questionnaires will then be administered to employees who will be willing to take part in the survey. Knapp and Mujtaba (2009) assert that anonymity and confidentiality of the responses should be emphasized. Therefore, the respondents will answer the questionnaires in private rooms and they will not be required to provide their personal details.

After the survey has been completed, the results for each section will be summarized and a total score for each section provided. The results will also be presented based on the length of time the employee has been in the organization, their gender and the department in which they…

Cite this Document:
Copy Bibliography Citation

Related Documents

Human Resource Management Employees Attitudes and Job Satisfaction...
Words: 1247 Length: 5 Document Type: Case Study

Human Resources Management Employee Attitudes and Job Satisfaction The research by Saari & Judge (2004) does lay the foundation of three specific gaps between the Human Resources practice and the scientific research that support theories that provide insight onto how to properly integrate workers into a workforce to meet organizational goals and the mission. The gaps outlined by Sarri & Judge are below. The Causes of Employee Attitudes The Results of Positive or

Human Resources Management - Maintaining a Competitive
Words: 15260 Length: 55 Document Type: Term Paper

Human Resources Management - Maintaining a Competitive Edge in the Corporate Marketplace Change continues to reshape the workplace. Today's HR professional is called upon to help the organization retain its competitive edge in the marketplace. Along with representing the best interests of employees, HR professionals assume the role of strategic partner, administrative expert, and change agent. HR assumes a critical role in promoting the vision and shaping the focus of the

Human Resources Managing Underperformers and
Words: 2145 Length: 6 Document Type: Term Paper

The first consideration is that employees may be reluctant to reveal their innermost feelings about the company for fear that they will be punished for their responses. For this reason, it is imperative that employees are assured of absolute anonymity. This will also encourage honest answers and be the most likely to result in discovering the root causes of the problem. Employees will be able to respond anonymously by dropping

Human Resources Management HRM Analysis
Words: 3167 Length: 8 Document Type: Essay

Human Resource Management Analysis - Case study of ASDA PLC Management of human resource or "people working in an organization" is the most acute problem that faces managers nowadays. Today, it is no doubt that this is the leading cause of worries that nearly every other organization has to contend with. When the effects of organizational culture and structure; or group, or an individual are considered in light of the performance

Human Resource Management Impacts on Organizations
Words: 3120 Length: 10 Document Type: Essay

HRM -- HR -- Impacts on Organizations What are the best strategies for Human Relations Management (HRM) and Human Relations professionals (HRPs) to improve the performance of their employees? There are several important strategies that relate to that question, and they are reviewed in this paper. The impact of Human Resource Management (HRM) on organizations is the subject of a peer-reviewed article in the International Journal of Human Resource Management (Dyer, et

Employee Satisfaction Hygiene Factors and
Words: 15085 Length: 50 Document Type: Dissertation

Motivation of workers is posing very big challenges to organizations. Herzberg ensures that an organization rewards its employees depending on the behaviors that the management would like to encourage.One of the widely known writers on motivation of workers is Frederick Herzberg. He is widely known for the two-factor theory that he came up with. The two factor theory is widely referred to as the hygiene motivation theory. As stated above,

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now