Human Resource Management: An Attitude Survey on Employee Satisfaction
The dynamic nature of the current business environment has made human resource management a complex task. Very often, companies of all types and sizes strive to attract and retain quality employees in order to outperform competitors in their respective industries. According to Guarav (2012), employee satisfaction is one of the most critical aspects in ensuring long-term association of the employees and the organization. Gregory (2011) also states that a high rate of employee satisfaction translates to a lower turnover rate. Thus, every employer should make use of effective performance management tools and procedures and at the same time create a good working environment in order to keep the employees satisfied. An employee attitude survey is one such tool, and it is an essential component of human resource management (Knapp and Mujtaba, 2009). It helps the HR managers determine some of the reasons employees can become discouraged and unmotivated. This text presents an attitude survey aimed at assessing the level of job satisfaction among employees. It explains the purpose of the survey, the preliminary design issues and the instructions for administering and interpreting the survey.
The purpose of the survey
Statistics show that American workers hold an average of eight jobs throughout their careers Gregory, 2011). The high turnover rate can be attributed to employee dissatisfaction, which as an added cost to any organization particularly because even in economic downturns, employers have to invest huge sums of money recruiting and training new employees. Thus the employee satisfaction survey will provide useful information on how to retain employees to avoid extra costs. The survey will assess how satisfied the employees are with their jobs in terms of appreciation and recognition, discrimination, reward systems, levels of stress, opportunities for growth and communication within the organization.
Knapp and Mujtaba (2009) explain that in today's global and competitive work environment, employers have to pay keen attention to employee attitudes, opinions and suggestions. The authors further explain that the more they know about the feelings of the employees, the easier it will be to monitor their behavior and improve their performance. Thus the survey intends...
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