Management Theory
As we shift into a new era of management, the outmoded theories rooted in Classical and Scientific Management apply only to specific organizations in specific situations. Newly emerging theories of management take into account not only diversity issues but also issues related to workplace satisfaction, which in turn reduces employee turnover and therefore can improve overall performance. Management theories now need to promote learning organizations and a managerial culture that is supportive and ethical. Morgan (2006) highlights the role of the learning organization, also referring to the ways organizations can be viewed as cultures with norms and values all their own. Based on Morgan's (2006) analyses, a theoretical approach to management that is both effective and ethical takes into account the following ten points.
Ubuntu and Respect for Others: Senge (2014) discusses the Zulu concept of "Ubuntu," and how it applies to modern management theory and practice. Ubuntu can be defined loosely as respect or acknowledgement of others. Simple forms of nonverbal communication such as eye contact and smiling can enhance the workplace environment in tangible ways, thereby increasing employee workplace satisfaction, reducing absenteeism, reducing turnover, and increasing worker participation in dialogue. Moreover, Ubuntu can be viewed as a means of stimulating an ethical workplace environment in which all persons are respected.
Systems Thinking: Systems thinking prevents narrow-mindedness and calls attention to "big picture issues (Senge, 2014). Using systems thinking, members of the organization make decisions that are based on the natural flow of communication and other organic ways an organization works, rather than on the mechanistic models that do not accurately reflect reality.
Holographic Design: A holographic design of an organization promotes learning because it reveals points of interdependency and potent points of relationship (Morgan, 2006). Holographic designs encourage organizations to respond to problems effectively and intelligently.
Conflict Management: A learning organization capitalizes on conflict, using skillful techniques of conflict management including the acknowledgement of diversity in the organizational culture.
Supportive Management: Dupre & Day (2007) note that supportive management techniques promote employee satisfaction and improve employee performance. Supportive management may include allowances for workers to develop strong work-life balance.
Reducing Perceived Threats: Holbrook, Sousa & Hahn-Holbrook (2011) show that people are prone to vehement defenses of their worldviews, however skewed they may be, when threats are perceived. To encourage a collaborative work environment, threats should be minimized and dialogue encouraged instead.
Role Clarity: Role clarity is critical to the success of an organization and its leaders.
Visionary Leadership: When leadership in the organization remains visionary, managers and supervisors are encouraged to share in the collective vision and impart that vision to all employees.
Appropriate matching of culture to goals: Organizational goals need to align with the structure and culture of the organization. Some organizations may need a more mechanistic model, such as the military, whereas others need a looser and more organic one.
Vigilance: Remaining vigilant to performance measures, employee feedback, and subtle changes in the organizational culture, leaders can detect the seeds of problems before they erupt into crises.
Part Two: Analysis of Military
The military is a classic mechanistic organization. Military organizations demonstrate cornerstones of the mechanistic principles of management including the use of systematic training, machine-like operations and task management, strong "distinctions between advisory and command functions," decentralized controls but strong autonomous group goals, and most importantly, "precisely defined lines of command or communication," (Morgan, 2006, p. 17-18). As a mechanistic organization, the military can run like a well-oiled machine, its points of weakness repaired instantly and its functions determined with precision and clarity. Members of the military organization perform their job with a rigid precision and certainty expected of machine parts. The benefits of the mechanistic model in military operations include discipline and predictability, as the military must remain focused throughout its operations, consistent, and with a commitment to law, order, and obedience. Turnover, absenteeism, and discontent can be problems with grave consequences.
However, the parameters of military management may need to shift in order to promote the goals of the organization. Dupre & Day (2007) point out the high costs of turnover in the military, which has been experiencing problems related to health and well-being. In the military, the health of personnel is critical. To promote the health and well-being of military members, managers and persons in positions of power can apply the principles of supportive management as well as altering management techniques...
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