Motivating Staff
Over the past decade, there has been tightening of Labor markets and the cost of replacement that comes with filling job vacancies have been rapidly shooting upward over the years. An effective response that can assist workforce managers to solve this problem would be developing a fully integrated retention policy. An integrated retention policy shapes the retention initiatives that are focused using information that is relevant to the problem. (Steel, Griffeth, & Hom, 2002). To determine the success of efforts made by tech companies to gain new and valuable capabilities connected to technology, retention of certain human capital types is very important. Status, commitment, and autonomy have proven to affect the retention of employees positively (Ranft & Lord, 2000).
High technology companies operate in unpredictable markets and undergo increasing rate of growth and change. High technology professionals are educated, prefer to stay independent and possess a big part of the intellectual capital of the organization (Murphy & Mateyaschuk, 2000). Employees do their best to maintain a relationship with high technology employees because experienced candidates are generally limited and to thwart competitor's aggressiveness in recruitment (Dockel, Basson, & Coetzee, 2006).
Best Practices for Employee Retention Within the Technology Industry
Compensation: Money has remained the primary incentive through which professionals in the high technology industry are lured. Although it is not necessary to have high salaries, salaries that are "good" and "fair" are directly related with employees' intention to stay. This shows that provided there is competitiveness in the compensation, the main factor in retention is not rewards. This statement is supported by Ledford and Kochanski (2001), indicating that what the employees are actually paid is not as important as their feelings about pay increases and how they are administered. Employees are concerned with how the system of payments works and what they can do to increase their pay.
Development opportunities and training: High technology professionals have become very scarce. Many companies have come to realize that to build and maintain the knowledge reservoir, proactive measures will be needed (Dockel et al., 2006). For any worker in the information technology industry to survive and stay employable, training is very important. It is important for organizations to make sure that their employees are trained and well equipped to keep up with the latest technologies. Employees remain in companies where career opportunities are promoted through learning as well as being able to put the skills that are learned into practice in a creative environment (Jiang & Klein, 1999). Increase in the level of self-worth and importance is the main process through which it is predicted that training will increase commitment to the organization (Dockel et al., 2006).
Job characteristics: Employees equipped with high technology skills prefer to work on interesting projects that utilize their talents and skills while challenging them. They are aversed by repetitiveness and limited work experience and lack of individual discretion (Kochanski & Ledford, 2001). According to research, the work content of high technology professionals has an influence on the technical workforce stability. If high technology professionals consider their work challenging and one that offers learning opportunities and exchange of information, they are more likely to stay. Engineers, for instance, have more satisfaction in their jobs and more commitment to their organizations than employees do in nontechnical fields (Dockel et al., 2006).
Career opportunities: Trends in the labor market in the information technology industry have continuously presented increased job opportunity openings for the high technology professionals as well as challenges in hiring and retention for organizations that employ them. Ledford and Kochanski's (2001) survey indicates that job opportunities provide more important retention predictors than all the other types of rewards, followed by opportunities for training and the relationship between the employee and the supervisor. Perceptions regarding the adherence of the organization to practices related to career such as internal promotions, opportunities for training and development as well as security of employment, affect commitment positively.
Supervisor support: Supervisor support in this case is in connection to supervisory behaviors such as recognition and reward, which encourage, and thereby sustain the innovative spirit of high technology employees. Most of the high technology employees are valuable staff who posses very important innovation skills and knowledge on the key products and services. Most of their work is felt and understood without being stated and measuring it is very difficult. According to Ledford and Kochanski (2001), feedback from supervisors and employees is valuable to high technology professionals. Providing employees with the necessary feedback on their...
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