Graham, J. (2016). Uber ditches e-Mail support. USA Today
This article discusses the changes that Uber plans to implement in the forthcoming periods with respect to its business operations. Uber users who use the commuting services as passengers should forget regarding writing to the customer support of the company through the use of e-mail in case they have an issue. This is for the main reason that Uber, in the forthcoming periods, is abandoning the use of the -- e-mail and substituting it for direct communication within the app. The company seeks to improve the level of haste and speed at which it offers service to the consumers and attains consumer response. Since the Uber users are able to get a ride simply through the push of a button, the company intends to make it possible for the users to experience customer support in the same manner. This implies that, for instance, if the user left luggage or personal effects in the car, experienced bad and horrible service from the driver, then he or she will be able to simply go to the app, click help and air the particular concerns right there and then (Graham, 2016).
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