I would like a particular writer to do my work. Christinapeter who did some work for me before.(Order ID 43040).

What are the cultural and people challenges that organization can face when attempting to introduce an integrated performance measurement system?

This is an applied project of analysis. Students are responsible for completing two project reports (essays, ca. 7-10 pages each) as outlined below. Each of the two will count as 10% of your course grade (20% total). Submit each project, when due, via email attachment.
Project (1)
Students will perform a project applying the concepts and skills developed in this course to an actual business situation, ideally applying it to their company. Possible topics could include developing a performance measurement system for your firm, pricing a product at your company, developing a profit plan/budget for your division, a rationale/request for new equipment in your department, explanation of how product costing works at your firm, analysis of customer (or customer segment) profitability for your company, etc. Students will organize the project topic, but it must be approved by the Instructor; the topic must be related to chapter content.

I work at a hospital.

I would like to request the writer Jpz777. Reference (A2090541)

Write a 700- to 1,050-word paper in which you compare and contrast at least three performance measurements. Discuss the importance of performance measurement within a project.

Case Study

Marjorie was a new evaluator in a clinic setting. She was not yet clear on her role. She learned that several short courses on pregnancy and baby care were offered to expectant mothers. Only 40 percent of eligible mothers attended. Because these programs had never been evaluated. Marjorie proposed an evaluation to the Clinic Medical Director. Marjorie suggested that those women indicated interest in the courses by randomly assigned to the courses or some alternative such as a workshop of family budgeting. She proposed using a checklist of problems that the new mothers experienced after their babies were born as on outcome assessment. If the courses are valuable, she said that those who completed the courses should experience fewer programs.


There are many programs with this proposeal. First, list the ethical and design problems. Second, suggest something in connection with these classes that Marjorie might evaluate.

Read Posavac,E.J & Carey R.G. (2007). Program evaluation: Methods and case studies (7th Ed). Chapter 10, and Perrin article, Effective use & misuse of performance measurements.

Submit a 4 page review of the relevant literature on your evaluation proposal.Please below is the evaluation proposal with the topic Public Program Evaluation: Quality Performance Measurement

Please us the below topic and the evaluation paper to write the literature Review.I have also attached some documents which will aide in completing the literature review

Public Program Evaluation: Quality Performance Measurement

Abstract
For any public administrator, the ability to reach out to stakeholders is critical in meeting key objectives. During the process, there are different strategies and approaches. We examined how to determine which one is the most effective. This is achieved by looking at what areas must be included inside any program evaluation. In the process, it was determined that any strategy must concentrate on embracing a number of larger objectives to include:
? Deciding how the information will be utilized and which programs will receive the greatest amounts of resources.
? Creating effective data collection procedures and the way the sample will be analyzed.
? Designing a program evaluation plan.
? Focusing on limitations and the impact it will have on the outcome of the project.
These areas will ensure that all public programs are taking into account the needs of stakeholders. Once this happens, it will be more responsive to the needs of stakeholders. This is when they can effectively concentrate their resources and reduce costs.

Chapter 1: Introduction
Over the decades, the role of public administration has been continually changing. This is because the public wants more accountability and are demanding various entities to show the way they are providing different services. The result is that these shifts, have lead to a revolution in public administration and management. This is because it is at a crossroads from the high levels of debt and the demands of constituents. These issues are challenging, as the administration must decide the best course of action moving forward. The problem is that there are conflicting views about how to address key issues. On one side are liberals, who believe that taxes should increase and the amount of services raised proportionately. They argue that this economic model will sustain the middle class and reduce adverse impacts on the economy. (Friedman, 1980)
However, conservatives will cite how this strategy was utilized in the past and only makes the fiscal situation of the country worse. To prevent an economic meltdown, the number of services must be reduced and the government needs to have better controls. They believe that privatization is the most logical approach. (Friedman, 1980)
Liberals will counter that this reduces quality and it consolidates key contracts with a select group of individuals. They are interested in increasing their profit margins over everything else. Both sides are correct with their concerns, as a balanced strategy needs to be utilized.
Aim and Objectives
During the process, there will be a focus on series of different aims and objectives. The most notable include:
? To identify performance measurement utilized by public agencies and organizations.
? To provide a synthesis of performance measurements.
? To analyze the most effective performance measurements utilized by organizations and agencies.
These areas will focus the research and improve the accuracy of the findings.
Research Questions
To reach these goals, there will be a focus on a series of research questions to include:
? What performance measures are utilized most frequently by public service agencies and entities?
? What are the most effective procedures inside these organizations?
? What can be used to improve accountability, transparency and integrate them into performance measurements?
These answers will help to understand key trends and decide which avenues are the most effective. Once this happens, the correct actuaries will be used to maintain objectivity throughout the process. To fully determine how these objectives are achieved requires conducting a literature review, the methodology and results. Together, these elements will illustrate the best avenues for meeting the needs of stakeholders.
Chapter 2: Literature Review
The current theories and empirical evidence are showing that it is vital to have some kind of equilibrium when selecting the right strategy. This is because moving from one extreme to the other will only make the underlying situation worse. These issues are troubling, as it will not solve the long term challenges impacting administrators. Instead, it will make them inferior, as everyone must have a certain amount of flexibility and an open mind.
History
In the past, public administration and management were often integrated together. This occurred with them focusing on giving someone a position, based upon who they knew and their connection with the party in power. For the most part, these individuals were considered to be the eyes and ears of the administration. (Lane, 2006)
However, during the 20th century, there was a shift in these practices with a separation between politics, administration and management. The basic objectives were to enhance the quality of services provided and become more responsive to the needs of the people. The problem is that these challenges became more pronounced with administrators failing to address critical issues. This is taking place with the bureaucracy becoming so large that it failed to understand how to deal with important issues. The result is that administrators and their management practices often wasted resources on different programs which were ineffective. (Lane, 2006)
In the 1990s, there was a shift with them outsourcing responsibilities to the private sector. The basic idea, is these entities could provide different services more effectively and decrease costs. This changed the role of administration and management, with these individuals focusing on monitoring the program. While at the same time, they were directing resources to different areas where they were needed the most. (Lane, 2006)
To enhance these practices, many civil servants started to emphasize the need to communicate with stakeholders more effectively. This occurred through different websites explaining what they had to offer and seeking out feedback from the public. The result is that management was enhanced and streamlined their capacity to communicate with them. This reduced the overall amounts of bureaucracy and it encouraged programs to become more responsive. (Lane, 2006)
At the same time, administrators focused on providing different services to everyone equally. This meant that they no longer ignored specific segments or communities. Instead, they ensured that all resources were managed through taking a proactive approach which considered the needs of everyone (that is minorities, immigrants and the disabled). (Lane, 2006)
As a result, public administration is having a passion for helping people. This means that those who work in these positions must believe that they can redefine the role of government and the way services are delivered. At the heart of their strategy, is managing them in a way that is responsive to everyone. This is achieved by objectively looking at what is happening inside communities and addressing these issues in a timely manner. These shifts are what the most successful administrators will utilize to determine the way resources are allocated and how they deal with various problems impacting stakeholders (Lane, 2006)
At the same time, public administration requires using the tax dollars they are allocated more efficiently. In many situations, this requires going against the traditional practices and transforming the way services are delivered. For instance, in the past civil service unions controlled the way these objectives were achieved. Anyone who stood in their way often loose their jobs by challenging the status quo from wanting to manage the delivery of services differently. However, the anger and resentment of the bureaucracy in failing to respond to the needs of the people led to a shift in the mindset practices and management techniques utilized by administrators. This is illustrating how public administration and management have become interconnected (Lane, 2006)
To understand what is most important to communities, requires listening to the views of various demographics of people and streamlining the process. The way these objectives are achieved is through Internet, giving the public a forum for sharing their ideas with decision makers. This helps them to realize where resources are needed the most and deliver them using avenues that will connect with them (Lane, 2006)
These insights are showing how public administration and management requires introducing solutions that will effectively solve problems. This is a natural evolution with citizens demanding accountability and wanting to know where their tax dollars are being utilized. These areas are connected, to individuals and how they manage and allocate different resources, with them determining if they are meeting the needs of the public (Lane, 2006)
Which Programs are Most Effective?
The different sources are showing that there are conflicting schools of thought about which approach is the most efficient. This is directly related to political ideology and the role government should play in everyone's lives. These contrasting opinions are leading to challenges in determine the model that is the most effective.
For instance, Friedman (1980) concluded that public administrators should take a limited role. This is because the free markets are regulating themselves by offering consumers with those products and services they need. If a firm is taking advantage of its cliental, their competition will see these customers moving over to them. This forces the other company to become more competitive. In the case of administrators, the bidding process is continually up for renewal and small contracts could allow providers to compete for these projects. This will ensure fairness and transparency (Friedman 1980)
During the process, administrators could outsource many of these services to third party providers. They will have a contract to deliver specific services for set costs. During the process, they can reduce prices by finding economically viable solutions for meeting these objectives. This means that the community will receive the services they demand and the city will decrease its expenses (Friedman 1980)
According to Friedman, this is essential for the success of any organization who is delivering products or services to consumers. This is because prices and their ability to provide them is what keeps everyone coming back. These demands, forces providers to adjust or face the loss of their customer base. While this is occurring, administrators will play a very limited role by having select regulations. This creates a standard for everyone to follow. Yet, it gives them the flexibility to run their business as efficiently as possible. Over the course of time, a win ? win situation develops for the benefit of the city, general public and businesses. This creates jobs and it helps to stimulate the local economy (Friedman 1980)
In this case, Friedman is using previous tried economic theories and is evaluating their effective. He concluded that free choice is the main driver which improves the quality of services. This is because the public wants them in a timely fashion. When an entity fails to do this, they will rise up against them at the voting booth (in the case of public officials) or demand a new party provider (via third party providers).
However, Hudson (2008) determined that these programs have been tried again and again. They are never successful and eventually lead to rampant abuses. A good example of this can be seen with the California Energy Crisis, during the 1990s the voters wanted to privatize the delivery of electricity and natural gas. The basic idea is that costs will decrease by giving consumers more choices in the way they receive them. The system was based upon a state regulated exchange to allow firms to trade futures contracts (Hudson 2008)
At the same time, the government cut regulations, in order to give producers greater amounts of flexibility running their organizations. It involved working off of existing laws and repealing those regulations were overly intrusive (such as: having the state determine rates). Instead, they felt that the free markets are the best arbitrator by listening to what is most important to consumers and meeting their demands (Hudson 2008)
The result is that this system has been proven to be reckless. This is because of the lack of regulations and the desire to increase profits lead to firms engaging in unethical and illegal tactics to achieve these objectives (via price gouging). They restricted the supply and manipulated the markets to charge consumers more. Regulators did not completely understand the scope of problem until there was a full blown energy crisis. This is when consumers were paying for 70% increases in their utility bills. (Hudson 2008)
The problem became worse, as they did not have the tools to effectively address these issues and had to rely on private entities. This added to the fiscal challenges, by forcing the state to bailout consumers in the form of subsidies (during a time when the state is running record deficits). Liberals will argue that greater amounts of structure are required to prevent these abuses. In most cases, providers do not take into consideration the public's best interests. Instead, they will concentrate on enhancing their bottom line results at all costs. This is the point, the system will deliver inferior services at higher costs. Liberals claim that if costs are going to be higher, the government is the best arbitrator at setting prices from having not financial interests. This forces providers to meet their higher standards via stringent regulations. (Hudson 2008)
These insights are based upon looking at real world example for public programs. In this case, there was a lack of accountability and transparency. This is because administrators overreacted when they wanted to deregulate key industries. The result is that abuses became very common and adversely impacted the quality of services the public is receiving.
Evaluation Procedures
The evaluation of these programs requires that administrators must take a different approach when evaluating their effectiveness. According to a study conducted by the General Accounting Office (that is GAO) this is critical for the success of any program with it stating, "Program evaluation is closely related to performance measurement and reporting. Performance measurement is the systematic ongoing monitoring and reporting of program accomplishments, particularly progress toward pre-established goals or standards. Performance measures or indicators may address program staffing and resources (or inputs), the type or level of program activities conducted (or process), the direct products or services delivered by a program (or outputs), or the results of those products and services (or outcomes). A program evaluation analyzes performance measures to assess the achievement of performance objectives but typically examines those achievements in the context of other aspects of program performance or in the context in which the program operates. Program evaluations may analyze relationships between program settings and services to learn how to improve program performance or to ascertain whether program activities have resulted in the desired benefits for program participants or the general public. Some evaluations attempt to isolate the causal impacts of programs from other influences on outcomes, whereas performance measurement typically does not. Evaluations have been used to supplement performance reporting by measuring results that are too difficult or expensive to assess annually or by exploring why performance goals were not met" ("Designing Evaluations," 2012). These insights are showing how effective procedures need to be in place to evaluate what is happening. This maintains objectivity and it improves accuracy.
To achieve these larger benchmarks, the recommend embracing a number of standards throughout the process. The most notable include:
? Establishing evaluation objectives, questions and the scope of the project.
? Determining how the information will be utilized and which programs will receive the greatest amounts of resources.
? Creating effective data collection procedures and the way the sample will be analyzed.
? Designing a program evaluation plan.
? Focusing on limitations and the impact it will have on the outcome of the project. ("Designing Evaluations," 2012)
These different areas are important, as they will provide a working foundation for administrators to understand the significance of the program evaluation. This means that the they will look at numerous variables from contrasting perspectives. Once this happens, is the point they can determine if it is effective over the long term.
The various sources are showing how there are conflicting views about what constitutes program effectiveness. In these situations, administrators will have different opinions surrounding the best avenues for achieving these objectives. To address these issues, a new method must be utilized that emphasizes objectivity and flexibility. These insights are showing how a process must be embraced that is looking at if the approach is working in reaching specific guidelines. This will decide if it is making a difference and how it can be utilized in the future to address the needs of stakeholders.
According to Sclar (2000), this approach has been shown to be effective at preventing abuses and taking into account the needs of stakeholders. In order to implement these proposals, requires utilizing a hybrid system. This is when the government will regulate and monitor the practices of third party providers. These businesses will deliver various services at lower costs and more efficiently. This helps the government to operate in manner that safeguards the interests of stakeholders and offers the best results (Sclar 2000)
The different sources are showing the importance of maintaining a balanced approach. This means that the delivery of various services should be privatized to a certain extent. However, governments must monitor for possible abuses and ensure they are not abusing customers. Over the course of time, this will allow the city to decrease liabilities and enhance quality. Once this happens, is the point there will be a balance between privatization and regulations.
Chapter 3: Method
Sampling and Design
The basic method is utilizing the mixed approach. This is when various sources are examined in comparison with each other to understand the underlying trends. The main idea is to provide a foundation of the problem. Then, compare the findings with each other through looking at the different conclusions from various resources. This will offer new ideas and insights to be used to understand the benefits and drawbacks of implementing environmental management systems for food and beverage departments inside London?s private member clubs.
In this case, the most obvious benefits are different ideas and findings will be examined. To understand the influence it is having on various stakeholders and the benefits for organizations. This is achieved by using comparative analysis to understand key trends and contrast them with each other.
According to Northeastern University (2010), this has the ability to change how someone sees analyzes the problem with them saying, ?The strength of qualitative research is its ability to provide complex textual descriptions of how people experience a given research issue. It provides information about the human side of an issue ? that is, the often contradictory behaviors, beliefs, opinions, emotions, and relationships of individuals." (Qualitative Research Methods 2010). These methods are also effective in identifying intangible factors, such as social norms, socioeconomic status, gender roles, ethnicity, and religion, whose role in the research issue may not be readily apparent. This helps to interpret and better understand the complex reality of a given situation and the implications of quantitative data. This provides a rich and complex understanding of specific social contexts or phenomenon. These areas take precedence over eliciting data which can be generalized to other geographic regions or populations. (Qualitative Research Methods 2010)
Data Collection
The various pieces of information were collected through a process known as direct observation. In this case, there were different studies that were examined to understand what is happening and the impact it will have on everyone. The basic idea is to look at how certain observations are impacting behavior and the influence it is having on stakeholders. (Cresswell, 2011)
The information was collected through a host of different sources. The most notable include: government documents, universities, scholarly journals, books and web sites. The primary strategy is to examine different aspects of the environmental management systems and the influence it is having on organizations. These insights can be applied to private member clubs to fully understand what is happening and how this can transform them in the future (Cresswell, 2011)
To achieve these objectives, a sample was collected through looking at a percentage of the documents available. This occurred by reviewing various pieces of information and corroborating them with each other. At the same time, there were other sources that were used to provide a background about environmental management systems and the influence they have host on a host of organizations. To build off of these ideas, we concentrated on developing the most relevant ones. In this case, there was a careful examination of different approaches, the impacts it is having and the influence on stakeholders (Cresswell, 2011)
Data Analysis
These methods were effective in identifying the impact specific practices will have on everyone. This is achieved by objectively looking at what is happening and then using the information that was uncovered to identify key trends. In spite of the potential drawbacks, we took an objective approach, to look at what was happening and how this influences the outcomes of using these systems (Cresswell, 2011)
According to McRoy (2001), this provides the ability to analyze what is happening and understand the long term trends with her saying, ?A number of advantages of qualitative methodologies for social work have been noted in the literature. Descriptive, inductive, and unobtrusive techniques for data collection are viewed as compatible with the knowledge and values of the social work profession? (McRoy, 2001)
This is similar in method to specific demographic assessments. In these situations, clinicians will rely on interviews or surveys to generate data on a client's issues in the context of the environment. They will use a series of hunches and working hypotheses that are based on observations. Qualitative researchers are trained to look at each case individually, without imposing preconceived notions or attempting to generalize to all clients having a particular problem (McRoy, 2001)
During this process, they maintain field notes and documents on their research. While the qualitative approaches, have the advantages of flexibility, in-depth analysis and the potential to observe a variety of aspects of social situations. This is when they can gain a more in-depth understanding of the subject's beliefs, attitudes and situation. During the course of a survey, they will observe changes in body movements, mood, voice intonation and environmental factors that may influence the subject?s responses. This observational data can be of particular value when they run counter to the written responses provided (McRoy, 2001)
Limitations
The limitations are showing how certain amounts of subjectivity can negatively impact the development of environmental management systems within the food and beverage departments. This occurs by assuming that a particular protocol may yield specific benefits. Yet, they fail to achieve critical objectives and make it challenging to troubleshoot key issues early on. Once this happens, is the point administrators will have challenges in understanding what is happening and the organization will be reluctant to embrace them (Cresswell, 2011)
In this case, there will be a small sample independently collected. This means that there is possibility key trends were identified. Yet, it failed to understand how other factors could have an impact on the outcome of the study. These objectives are challenging to achieve, as there are different attitudes among subjects versus the general public. This makes it difficult for us to compare and corroborate the results with each other. In this aspect, the approach that is utilized will examine different vantage points of the problem from a larger perspective. (Louis, 2008)
Chapter 4: Results
The results are showing the importance of maintaining a balanced approach. This means that the delivery of various services should be privatized to a certain extent. However, governments must monitor for possible abuses and ensure they are not abusing customers. Over the course of time, this will allow the city to decrease liabilities and enhance quality. Once this happens, is the point there will be a balance between privatization and regulations.
This is because these challenges are impacting stakeholders and their capacity to receive different services. These transformations are a part of the longer term trends, where they want to see greater amounts of accountability and the capacity to meet important objectives in the process. This is different from the practices utilized in the past, as many civil servants were appointed based upon who they knew or their ability to hide among the layers of bureaucracy. To meet these objectives, many services are now privatized and the officials want to demonstrate their capacity to effectively utilize tax dollars most effectively. At the same time, they want to demonstrate how the public can voice their concerns and have greater levels of empowerment. As a result, public administration and management have shifted and become more interconnected with each other. In the future, these transformations will be an important part, in determining how they are achieving specific objectives.
Chapter 5: Conclusion
Summary of Results
The results are showing how a balanced approach must be utilized. This is because going to either extreme will adversely impact the performance for public programs. To prevent this, a new approach must be utilized that is concentrating on utilizing different areas. The most notable include: Establishing evaluation objectives, questions and the scope of the project.
? Determining how the information will be utilized and which programs will receive the greatest amounts of resources.
? Creating effective data collection procedures and the way the sample will be analyzed.
? Designing a program evaluation plan.
? Focusing on limitations and the impact it will have on the outcome of the project.
These insights are showing how a process must be embraced that is looking at if the approach is working in reaching specific guidelines. This will decide if it is making a difference and how it can be utilized in the future to address the needs of stakeholders.
Recommendations
As a result, the most effective approach requires utilizing a hybrid system. This is when the government will regulate and monitor the practices of third party providers. These businesses will deliver various services at lower costs and more efficiently. This helps the government to operate in manner that safeguards the interests of stakeholders and offers the best results. Over the course of time, this will increase accountability and transparency. Performance management are the tools for analyzing their ability to efficiently achieve key objectives.

References
Designing Evaluations. (2012). GAO. Retrieved from: http://www.gao.gov/products/GAO-12-208G
Qualitative Research Methods. (2010). Northeastern University. Retrieved from: http://www.ccs.neu.edu/course/is4800sp12/resources/qualmethods.pdf
Cresswell, J. (2011). Designing and Conducting Mixed Method Research. Hoboken, NJ: Wiley.
Friedman, M. (1980). Free to Choose. New York: Harcourt.
Hudson, W. (2008). The Libertarian Illusion. Thousand Oaks: Sage.
Lane, J. (2006). Public Administration and Public Management. New York, NY: Routledge.
Louis, M. (2008). A Comparative Analysis. Ann Arbor, MI: Proquest.
McRoy, R. (2001). Qualitative Research, UNCP. Retrieved from: http://www2.uncp.edu/home/marson/qualitative_research.html
Sclar, E. (2000). Privatization. Regional Labor Review, 2 (22), 12 - 21.

The topic is The Performance Measurement for Small-sized Hotel: a Balanced Scorecard Approach.This dissertation is about the performance measurement and application of Balanced scorecard in small-sized hotel. It includes a case of one small-sized hotel in China. This hotel hasnt applied balanced scorecard. This dissertation will research the design and application of balanced scorecard in this hotel, and discuss the benefit and limitation of applying balanced scorecard in this hotel and other small sized hotels.
Please tell me the writers contact email. Thank you very much.

Prepare an essay addressing the following overall question:
?What can go wrong with performance measurement systems??

In order to answer the question, you will need to conduct your own independent research, drawing on sources from both academic and practitioner literature. Through your research, you should:
? Identify some of the key criticisms of performance measurement systems from management accounting research and theory;
? Explain why the problems identified occur, and the consequences of the problems for organisations and individuals; and
? Use relevant and appropriate academic research to develop and support your explanations.

First read the following. They discuss (1) the relative advantages and disadvantages of competing performance measures, (2) the performance measurement tools used by different types of firms and their best practices, and (3) recent development and future implications of performance measures and outcomes. Reading these materials carefully should help you complete and respond to the assignment expectations adequately.

Required Readings

The PDF files attached as additional files, then:

DeBusk, G. K., DeBusk, C. 2011. Has you accounting department evolved?: Accounting and the use of lean six sigma. Cost Management. Boston: May/Jun 2011. Vol. 25, Iss. 3; pg. 15. http://proquest.umi.com/pqdweb?index=8&did=2390884621&SrchMode=1&sid=8&Fmt=4&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1315215394&clientId=29440

Gjerde, Kathy A. Paulson and Hughes, Susan B. (2007). Tracking performance: when less is more Management Accounting Quarterly. Retrieved July 26, 2010, from http://findarticles.com/p/articles/mi_m0OOL/is_1_9/ai_n31141879/?tag=co ntent;col1.

Khan, M. H., Halabi, A. K., Sartorius, K. 2011. The use of multiple performance measures and the balanced scorecard (BSC) in Bangladeshi firms. Journal of Accounting in Emerging Economies. Bingley: 2011. Vol. 1, Iss. 2; pg. 160. http://proquest.umi.com/pqdweb?index=3&did=2391222601&SrchMode=1&sid=8&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1315215394&clientId=29440

Mudde, Paul A. and Sopariwala, Parvez R. (2008). .Examining Southwest Airlines' strategic execution: a strategic variance analysis Management Accounting Quarterly. Retrieved July 26, 2010, from http://findarticles.com/p/articles/mi_m0OOL/is_4_9/ai_n31151644/?tag=content;col1

Taticchi, Paolo, Balachandran, Kashi R., Botarelli, Marco, and Cagnazzo, Luca, (2008). Performance Measurement Management for Small and Medium Enterprises: an Integrated Approach. Journal of Applied Management Accounting Research: SPECIAL ISSUE ON PERFORMANCE MANAGEMENT SYSTEMS, 6(2), 57-71. Retrieved July 26, 2010, from http://proquest.umi.com/pqdweb?did=1671125661&sid=2&Fmt=6&clientId=2944 0&RQT=309&VName=PQD

Kihn, L. A. 2010. Performance outcomes in empirical management accounting research; Recent developments and implications for future research. International Journal of Productivity and Performance Management. Bradford: 2010. Vol. 59, Iss. 5; pg. 468. http://proquest.umi.com/pqdweb?index=20&did=2072185941&SrchMode=1&sid=8&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1315215840&clientId=29440

ASSIGNMENT
You are to write a 3 to 4 page paper which integrates the concepts from the various articles into an essay on performance assessment by management accountings to answer this question:

What are the benefits and disadvantages to performance assessment systems in organizations? Why should management accountants be involved in the establishment and use of those measures? To what extent are these measures and assessments reliable and accurate?

Use information from the modular background readings as well as any other reliable resources you use. Please cite all sources and provide a reference list at the end of your paper.

LENGTH: 3-4 pages typed and double-spaced, 12 pt Times New Roman Font, 1 inch margins (all)


The following items will be evaluated in particular:

Your ability to identify the relative advantages of competing performance measures
Describe the effective methods for using performance measurement and assessment in organizations
Discuss the relationship between performance measurement and management accounting. Include reliability and accuracy issues in your discussion.
Grading rubric:

http://dl.dropbox.com/u/16251375/Graduate/ACC%20504%20grading%20rubric.docx

Discuss the link between performance measurement and quality management. How can measurement impact on the effective implementation of Total Quality Management?

Prepare a three page paper that pertains to three different topics combined into one paper.
Each topic can be between 350-700 words just depending on the topic. I know that one topic might be more than the others which is fine. This paper needs to be properly formatted in APA style. In which I will not need an abstract for the paper just the intro and making sure I have first-level headings for each of the topics being discussed. At least one of the topics will need to incorporate all level headings. Also make sure that grammar and spell check to correct. Here are the topics and the question need to be discussed in each:

Performance Measurement-write 350-700 words on this topic that answers the following questions: What performance measurements does your employer use to tell you whether or not you are doing a good job? What performance measurements would you use if you were the boss? Why?
The job I work in is a furniture retail store in which I do the customer service side.

Introductory Systems- write 350-700 words on this topic that answers the following question: How does your body or car function as a system? If doing the car I have a pt cruiser.

Systems Components-write 300-700 words on this topic that is explaining how your department or office interacts within the organization as part of a system. Discuss how this interaction helps or hinders the organizational mission. Since customer service in this retail furniture store is the middle department that assist the sale staff, warehouse staff which include delivery drivers and most of all the customers. If there are issues with ordering customer items or if customers do not receive their delivery of merchandise the have to get in contact with us. This department is the main function of this company; customer service is the main function of this company to thrive.
If you need more time that is fine as long as you can get my paper to me by 6am 10/19.

Ratios are used for many purposes, performance measurement is one such application. However, not all performance measures are expressed as a ratio. Do some research on the Internet to learn about operating leverage, ROI, EVA, and pick another performance measure of your choice. You will note that there are variations in the computations of a particular measurement. Consistency in application is the key.

Use information from the latest financial statement of your SLP company to compute the measuements you researched.

Reflect on the advantages and disadvantages of these performance measures. Choose your preferred measure and explain your rationale.

Modular SLP Assignment Expectations

Always include the name of the organization(s), time period covered and source of information. It is important to answer the questions as posed. The document should be from 2 to 4 pages and written in a clear and concise manner. Don't forget to include tables as required. Support your discussion or tables with references in APA format. You are encouraged to use Excel or other compatible spreadsheet when computations are involved. You can turn in the spreadsheet instead of the Word document. The content should be equivalent to the page length suggested for a word processing document.

this is a management accounting dissertation, I have not find a topic (gap) yet, but it will be related to non financial performance measure and customer satisfaction, customer satisfaction is a kind of non financial performance measurement. customer satisfaction can lead to long term better financial performance of companies. but you can decide a topic for me.

the dissertation will be a qualitative study, interview chinese manufactures, so please reference some chinese studies and make sure the literature review shows that it has never been done in China.

the articles I supplied do not have to be referenced, but might be helpful.

please send me the referenced articles as well, use reliable source articles only please

please make sure the topic is conductible, and the data can be obtained through interview


There are faxes for this order.

3. Answer and discuss the following questions

3-1 What questions does Performance Management see to answer?
3-2 What assumptions are necessary to implement performance-based management?
3-3 What bureau was created in NY City in 1906 to focus on performance measurement?

4-2 Do you think Performance Management should be used to make resource allocation decisions? How would this work in a way that would not seem punitive?

Please read all of the background readings. You are to write a 2 page paper which integrates the concepts from the various articles into an essay on performance assessment by management accountings.

What are the benefits and disadvantages to performance assessment systems in organizations? Why should management accountants be involved in the establishment and use of those measures? To what extent are these measures and assessments reliable and accurate?

Submit your paper to coursenet when finished.



Case assignment expectations:

Use information from the modular background readings as well as any other reliable resources you use. Please cite all sources and provide a reference list at the end of your paper.

LENGTH: 2 pages typed and double-spaced.

The following items will be evaluated in particular:

Your ability to identify the relative advantages of competing performance measures
Describe the effective methods for using performance measurement and assessment in organizations
Discuss the relationship between performance measurement and management accounting. Include reliability and accuracy issues in your discussion.



Back Ground Readings:


DeBusk, G. K., DeBusk, C. 2011. Has you accounting department evolved?: Accounting and the use of lean six sigma. Cost Management. Boston: May/Jun 2011. Vol. 25, Iss. 3; pg. 15. http://proquest.umi.com/pqdweb?index=8&did=2390884621&SrchMode=1&sid=8&Fmt=4&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1315215394&clientId=29440

Gjerde, Kathy A. Paulson and Hughes, Susan B. (2007). Tracking performance: when less is more Management Accounting Quarterly. Retrieved July 26, 2010, from http://findarticles.com/p/articles/mi_m0OOL/is_1_9/ai_n31141879/?tag=co ntent;col1.

Khan, M. H., Halabi, A. K., Sartorius, K. 2011. The use of multiple performance measures and the balanced scorecard (BSC) in Bangladeshi firms. Journal of Accounting in Emerging Economies. Bingley: 2011. Vol. 1, Iss. 2; pg. 160. http://proquest.umi.com/pqdweb?index=3&did=2391222601&SrchMode=1&sid=8&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1315215394&clientId=29440

Mudde, Paul A. and Sopariwala, Parvez R. (2008). .Examining Southwest Airlines' strategic execution: a strategic variance analysis Management Accounting Quarterly. Retrieved July 26, 2010, from http://findarticles.com/p/articles/mi_m0OOL/is_4_9/ai_n31151644/?tag=content;col1

Taticchi, Paolo, Balachandran, Kashi R., Botarelli, Marco, and Cagnazzo, Luca, (2008). Performance Measurement Management for Small and Medium Enterprises: an Integrated Approach. Journal of Applied Management Accounting Research: SPECIAL ISSUE ON PERFORMANCE MANAGEMENT SYSTEMS, 6(2), 57-71. Retrieved July 26, 2010, from http://proquest.umi.com/pqdweb?did=1671125661&sid=2&Fmt=6&clientId=2944 0&RQT=309&VName=PQD



Optional Readings

Kihn, L. A. 2010. Performance outcomes in empirical management accounting research; Recent developments and implications for future research. International Journal of Productivity and Performance Management. Bradford: 2010. Vol. 59, Iss. 5; pg. 468. http://proquest.umi.com/pqdweb?index=20&did=2072185941&SrchMode=1&sid=8&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1315215840&clientId=29440

Part one
Models of organizational performance
Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities. 1) Suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.
2) Provide at least two examples of quality indicators that the company may opt to measure and defend its cause and effect linkage between the key measures of performance.

Part two
Operations Strategy
The companies UPS and FEDERAL EXPRESS, apply them to Hill's Strategy Development FRamework. Compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.

Part three
Good and Service Design
Examine some of the steps that are involved in designing goods and services. Check out "SERVICE DESIGN CONCEPT" on youtube.
Select two services or two products that are currently on the market. Compare and contrast each step out of six "designing goods and services" and determine the similarities and areas where
they differ. Suggest at least two changes to specific areas of the rpocess design phase that may lead to improvement in operations. Provide a rationale to support your suggestion

Part four
Service Positioning versus Prodduct Process
Compare and contrat the service positioning matrix and the product process in terms of their differences and similarities.
Provide at least one example currently used in business for each of the matrixes and evaluate their benefits and limitations wihtin the industry you chose. Evaluate how each matrix is unique in the way it addresses the needs of the customer.

The task is to design an internal performance evaluation system. Refer to reference material throughout the course and feel free to do additional research as needed.
Write a memo to the CEO outlining the performance criteria, the reasons for selecting the included criteria, and both advantages and disadvantages of stated criteria and the system as a whole.
Additional guidance:
State the industry or type of company for which you are designing the system.
Financial information must be part of the evaluation, but does not have to be the only criteria.
What is the main purpose of the evaluation system?
How will the performance evaluation system benefit the organization?
How will the performance evaluation system benefit managers being evaluated?
Does the organization have the needed data in place, or would the proposed system involve creating new classifications and/or reports?
It is important to answer the questions as posed. The discussion should be 5 pages and written in a clear and concise manner. Support your discussion with references in APA format. You are encouraged to use Excel or other compatible spreadsheets when computations are involved.
References:
DeBusk, G. K., DeBusk, C. 2011. Has your accounting department evolved?: Accounting and the use of lean six sigma. Cost Management. Boston: May/Jun 2011. Vol. 25, Iss. 3; pg. 15.
Gjerde, Kathy A. Paulson and Hughes, Susan B. (2007). Tracking performance: when less is more Management Accounting Quarterly. Retrieved from http://www.imanet.org/PDFs/Public/MAQ/2007_Q4/2007MAQ_fall_hughes.pdf.
Khan, M. H., Halabi, A. K., Sartorius, K. 2011. The use of multiple performance measures and the balanced scorecard (BSC) in Bangladeshi firms. Journal of Accounting in Emerging Economies. Bingley: 2011. Vol. 1, Iss. 2; pg. 160.
Martin, J. R. (n.d.) Management Accounting: Concepts, Techniques, and Controversial Issues - Chapter 13: Profit Analysis: An Overall Performance Evaluation. Retrieved from http://maaw.info/Chapter13.htm
Mudde, Paul A. and Sopariwala, Parvez R. (2008). .Examining Southwest Airlines' strategic execution: a strategic variance analysis. Management. Accounting Quarterly. Retrieved from http://www.thefreelibrary.com/Examining+Southwest+Airlines'+strategic+execution%3A+a+strategic...-a0190882936
Taticchi, Paolo, Balachandran, Kashi R., Botarelli, Marco, and Cagnazzo, Luca, (2008). Performance Measurement Management for Small and Medium Enterprises: an Integrated Approach. Journal of Applied Management Accounting Research: SPECIAL ISSUE ON PERFORMANCE MANAGEMENT SYSTEMS, 6(2), 57-71.
Walther, l. (2012). Chapter Twenty-Two. Tools for Enterprise Performance Evaluation. Retrieved (including video lecture) from http://www.principlesofaccounting.com/
Kihn, L. A. 2010. Performance outcomes in empirical management accounting research; Recent developments and implications for future research. International Journal of Productivity and Performance Management. Bradford: 2010. Vol. 59, Iss. 5; pg. 468.

Identify an area of improvement in the operations of the Mayo Clinic. Research at least three various methodologies for integrating QI strategies into performance measurements.

Research at least three information technology applications?clinical decision support systems?as components of QI management.

Research the involvement ofbenchmarks and milestones in managing QI.

Complete the following:

?Describe each methodology you researched. What are the pros and cons of each methodology for your chosen performance improvement area ? Choose one of these methodologies for the Mayo Clinics QI plan. Explain why you chose this methodology over others.

?Describe each information technology application you researched. How might these applications be used to help improve the performance area you chose for the Mayo Clinic?

?Describe how benchmarks and milestones are involved in managing the use of quality indicators. Identify three potential benchmarks and milestones from quality indicators that could be used.

?Describe how performance and quality measures are aligned to the Mayo Clinics mission, vision, and strategic plan in general. Then, describe how the measures are aligned with the mission, vision, and strategic plan of the Mayo Clinic.

Narrow your focus to one performance improvement area. This area is the focus for your chosen organization to develop a QI plan.



? Research at least three various methodologies for integrating QI strategies into performance measurements.

? Research at least three information technology applications as components of QI management.

? Research the involvement of benchmarks and milestones in managing QI.

? Write a 1,400- to 1,750-word paper in which you complete the following:



o Describe each methodology you researched. What are the pros and cons of each methodology? Choose one methodology to move forward with for your organizational QI plan. Explain why you chose that methodology over the others.



o Describe each information technology application you researched. How may these applications be used to help improve the performance area of focus you decided for your organization?



o Describe how benchmarks and milestones are involved in managing the utilization of quality indicators. Identify three potential benchmarks and milestones from quality indicators that could be used for your plan.



? Cite at least three sources to support your information.

? Format your paper according to APA standards.

one page per part


Go to businessballs? Website and review the information regarding performance appraisals, located at http://www.businessballs.com/performanceappraisals.htm. Be prepared to discuss.

Part 1

"Performance Appraisals" Please respond to the following:
? Determine why organizations can have higher productivity when top managers encourage supervisors to set goals, assess performance, and provide feedback to employees. Support your answer with examples. Then, describe a positive experience you have had with performance appraisals and how your performance was influenced by the appropriate use of goal-setting, appraisal, and feedback.
? From the e-Activity, rate the importance of measuring performance and providing an opportunity for feedback. Support your position.


Part 2
"Performance Measurement" Please respond to the following:
Imagine you are working at an ice cream shop located in a popular strip mall at a beach resort. It is the middle of summer, the shop?s busiest season, and the electricity goes out during a storm. List, describe, and rank the actions that you should take in order of importance, as your performance will be measured regarding your immediate actions.
Assess the advantages and / or disadvantages of having more than one source of performance measurement within a company. Support your position with examples. Of the performance measurement sources you provided, select one that you believe your current or previous company could benefit from and explain why.

Discussion instructions:
A commonly used method for measuring performance is the rating scale. However, there are a wide range of considerations regarding the type of scale to use, the source that will provide the ratings on the scale, and the ethical and legal issues surrounding the scale and its results? usage. Choose a specific job with which you have experience.
Describe the job and how job performance is evaluated, including the types of rating scales and sources.
What types of errors may have taken place in the use of these rating systems?
Also, provide an overview of the reliability, validity, social, and legal issues related to these rating systems.
Utilize at least one peer-reviewed journal article in your discussion. Cite sources used in APA format.
Readings

1. Textbooks: Link: https://secure.coursesmart.com/login
USER: lynneboisrond at yahoo.com
PASS: Rigelq93
Landy, F. J., & Conte, J. M. (2013). Work in the 21st century: An introduction to industrial and organizational psychology (4th ed.). Hoboken, N.J.: John Wiley & Sons.
Chapter 5: Performance Measurement

American Psychological Association (2010). Publication manual of the American Psychological Association (6th ed.). Washington, D.C.: American Psychological
Association. ISBN: 1-4338-0561-5

2. Articles:
Atwater, L. E., Brett, J. F., & Charles, A. C. (2007). Multisource feedback: Lessons learned and implications for practice. Human Resources Management, 46(2), 285-
307. doi: 10.1002/hrm.20161

Good, D., & Coombe, D. (2009). Giving multisource feedback a facelift. Journal of Change Management, 9(1), 109-126. doi: 10.1080/14697010902727278

Morgeson, F. P., Mumford, T. V., & Campion, M. A. (2005). Coming full circle: Using research and practice to address 27 questions about 360-degree feedback
programs. Consulting Psychology Journal: Practice and Research, 57(3), 196-209. doi: 10.1037/1065-9293.57.3.196

Recommended Readings

1. Articles:
Artley, W., & Stroh, S. (2001). Volume 2: Establishing an integrated performance management system. In The performance-based management handbook: A six
volume compilation of techniques and tools for implementing the Government Performance and Results Act of 1993. Retrieved from
http://www.orau.gov/pbm/pbmhandbook/volume 2.pdf

Los Angeles Unified School District, Board of Education (n.d.). Rating errors. Retrieved from
http://www.teachinla.com/research/documents/adminexaminfo/rating_errors.pdf

Sytch, M., & DeRue, D. S. (2010, June 22). Ditch performance reviews? How about learn to do them well? [Web log post]. Retrieved from
http://blogs.hbr.org/cs/2010/06/ditch_performance_reviews_how.html

University of California, Berkeley (2009). Guide to managing human resources ? Chapter 7: Performance management. Retrieved from
http://hrweb.berkeley.edu/guide/performance.htm

U.S. Office of Personnel Management (2001). A handbook for measuring employee performance: Aligning employee performance plans with organizational goals.
Retrieved from http://www.opm.gov/perform/wppdf/2002/handbook.pdf

Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of task performance, helping, voice, and organizational loyalty on performance appraisal ratings.
Journal of Applied Psychology, 93(1), 125-139. doi: 10.1037/0021-9010.93.1.125

Wong, Y. L., & Snell, R. S. (2003). Employee workplace effectiveness: Implications for performance management practices and research. Journal of General
Management, 29(2), 53-69. (EBSCOHost Accession Number: AN 13260559).

2. Websites:
Bacal & Associates? Performance Management & Appraisal Help Center ? http://performance-appraisals.org/

Performance Management Association (PMA) ? http://www.performanceportal.org/

Performance Measurement Resources ? http://www.zigonperf.com/resources.html

U.S. Office of Personnel Management, Performance Management - http://www.opm.gov/perform/

Multimedia

1. Video:
Harvard Business Publishing. (Producer). (2008). The path to peak performance. Available from http://blogs.hbr.org/video/2010/12/the-path-to-peak-performance.html

Obtain a copy of your department?s performance appraisal document. Prepare a paper that identifies:
a. Type of personnel performance measurement system used
b. Advantages and disadvantages of the current model
c. Impact on employees
d. Impact on departmental performance
e. Suggestions for improvement

The company is Starbucks, Identify and describe at least four performance measurements. Describe why these are important to the organization's success. I came up with a few, but I don't think they apply.
If you find some that are better or if they apply please use them. Balance scorecard, performance prism,
TPM process and 7- step tpm process.

Thank you very much.

Ratios are used for many purposes; performance measurement is one such application. However, not all performance measures are expressed as a ratio. Do some research on the Internet to learn about operating leverage, ROI, EVA, and another performance measure of your choice. You will note that there are variations in the computations of a particular measurement. Consistency in application is the key.


Use information from the latest financial statement of your SLP company to compute the measuements you researched.


Reflect on the advantages and disadvantages of these performance measures. Choose your preferred measure and explain your rationale.


SLP Assignment Expectations


Always include the name of the organization(s), time period covered, and source of information. It is important to answer the questions as posed. The document should be 2 to 4 pages and written in a clear and concise manner. Don't forget to include tables as required. Support your discussion or tables with references in APA format. You are encouraged to use Excel or other compatible spreadsheet when computations are involved. You can turn in the spreadsheet instead of the Word document. The content should be equivalent to the page length suggested for a word processing document.

First please do an internet search for capacity planning and IT performance measurement software. After looking at the results of your search, pick three software packages to use in a comparison (you can also use any software package with which you are already familiar). You will want to note the features, pros, cons and cost of each software package. When performing your comparison, do make sure you think of yourself as a manager of capacity planning and performance measurement in a big company rather than as a consumer.

Then follow the recommended structure of your paper to finish
Start the paper with an overview and a description of ?capacity planning and performance management? in organizations.

Describe which capacity planning/performance measurement related software you chose and why you chose them.

Create a grid that describes, compares, and analyzes the 3 capacity planning/performance measurement software packages. Make sure to include the features, pros, cons and costs.

Conclude with a summary of what you have learned about capacity planning and performance measurement, and what you would like to work on or suggest in this field.

The paper should be 2 pages long.

Narrow your focus to one performance improvement area. This area is the focus for your chosen organization to develop a QI plan.

? Research at least three various methodologies for integrating QI strategies into performance measurements.
? Research at least three information technology applications as components of QI management.
? Research the involvement of benchmarks and milestones in managing QI.
? Write a 1,400- to 1,750-word paper in which you complete the following:

o Describe each methodology you researched. What are the pros and cons of each methodology? Choose one methodology to move forward with for your organizational QI plan. Explain why you chose that methodology over the others.

o Describe each information technology application you researched. How may these applications be used to help improve the performance area of focus you decided for your organization?

o Describe how benchmarks and milestones are involved in managing the utilization of quality indicators. Identify three potential benchmarks and milestones from quality indicators that could be used for your plan.

? Cite at least three sources to support your information.
? Format your paper according to APA standards.